Here are answers to some of the most frequently asked questions about Pentair’s Hypro and our products.

Pentair is a public limited company whose purpose is to create a better world for people and the planet through smart, sustainable water solutions. Pentair is organized in 3 segments: Pool, Water Solutions, and Flow Technologies. Pentair has 17,000 employees in 139 global locations and has revenues of $4.9 billion. Hypro and Shurflo are amongst Pentair’s a globally registered trademarks and brands.  

The Hypro brand is affixed to a range of highly respected fluid handling products, such as pumps, spray nozzles and sprayer components such as nozzle bodies. The Hypro brand is celebrating its 75th anniversary. 

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All Hypro and Shurflo pumps are all 100% performance tested at the end of the production line. Hypro nozzle body products are 100% leak tested and Hypro spray nozzles are batch tested for correct flow & spray characteristics.

Products are certified to ISO9001:2015 at the Pentair production locations that manufacture our Hypro and Shurflo brands; New Brighton USA, Reynosa Mexico and Pisa Italy.

We assess all our products against safety, health, and environmental protection requirements and comply with CE and UKCA requirements where they apply directly or support our customers with the necessary documentation where our products are incorporated into OEM spraying equipment.  

During product development we review regulations that may impact on a product, this may include specific ISO standards for example; ISO 5682-1, Test Methods for Sprayer Nozzles or ISO 21191 Closed Transfer Systems 

Pentair warrants equipment (and its component parts) of its own manufacture against defects in materials and workmanship under normal use and service for one (1) year from the date of installation or start-up, or for eighteen (18) months after the date of shipment, whichever occurs first. The standard warranty shall not apply to any equipment which may be separately covered by any alternate or special warranties. A copy of our full terms and conditions is available on request.

If the product was purchased directly from Pentair, please contact our Customer Service Team.
If you purchased the product from one of our distributors or it was supplied already fitted to OEM spraying equipment please contact them first. 

Please be prepared to answer questions about the nature of the problem, model & serial number, date, and location of purchase.

Please do not return anything to Pentair without our express authorization and guidelines.

If you purchased a product directly from Pentair and need to return it to us for any reason, it is essential that you contact our Customer Service Team beforehand to obtain an RGA (Return Goods Authorization). Before returning goods exposed to hazardous materials, contact us to request a Decontamination Certificate. A completed Certificate must be returned with the goods, and they cannot be inspected without it. A charge may be levied to deal with contaminated goods if they are received. 

Please visit our Where To Buy and search our dealer database to find your local distributor.

If you are unable to to find one please complete the enquiry form on Contact Us page.

Please contact our Customer Service Team using the online form and you will be connected to someone that can help with your enquiry.

We have Customer Service Teams in the United Kingdom and Belgium, Area Sales managers located throughout Europe and our Application Engineer who are all ready to support you. 

Please contact our Customer Service Team, who will connect you to the appropriate Area Sales Manager, who will be in touch to discuss the opportunity with you.

We also work with a number of wholesalers who can efficiently supply our full range of products to most parts of Europe. 
You can find your local distributor here.

We are working to make more training material available on our YouTube channel and on Pentair’s training portal. If you cannot find the training you need online, please contact us. 

Please visit our Training Centre.


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